Public Offer

1. General provisions

1.1. This document is a public offer (the “Offer”) of ИП Вадим Карданов Андреевич (Tax ID 770475704764, Reg. no. 326774600301544), acting as an individual entrepreneur (the “Contractor”), addressed to any natural person with full legal capacity (the “Customer”).

1.2. This Offer sets out the terms on which the Contractor provides paid services in individual game coaching and match support in the game Deadlock, as listed on https://boostlock.ru (the “Site”).

1.3. Under Articles 437 and 438 of the Civil Code of the Russian Federation, this Offer is accepted by the Customer's successive actions: registering on the Site, placing an order and paying for it.

1.4. By accepting, the Customer confirms: (a) that they are at least 18 years old, or are aged 14 or over and act with the consent of their legal representatives; (b) that they have read this Offer, the Privacy Policy and the Cookie Policy and accepts them in full.

2. Definitions

• Services — the paid services provided by the Contractor under section 3.
• Coach — a verified natural person engaged by the Contractor to provide the Services.
• Order — a request for a particular Service placed by the Customer on the Site.
• Account area — the section of the Site available to the Customer after registration.
• Game — the computer game Deadlock (rights holder — Valve Corporation) in respect of which the Services are provided.
• Service bot — the Contractor's service Steam account, used solely to collect match data automatically in order to produce Order reports (clause 5.6).

3. Subject of the Offer

3.1. The Contractor undertakes to provide the Customer with the following Services (the Customer chooses the Service when placing the Order):

• Individual game coaching — training sessions with an experienced player (the Coach), held remotely in Discord text and/or voice channels. The Coach reviews the Customer's matches, explains tactics and game mechanics and answers questions. This Service does not require access to the Customer's Steam account.
• Ranked match support — the Customer and/or the Coach playing as part of a team to reach the target in-game rank. The Service may be provided individually (one Coach) or as a group (up to 5 Coaches at once).
• Calibration match support — playing calibration matches with a Coach to establish the starting rank on a new or restored account.

3.2. The full description of each Service, its scope, limitations and terms are on the Site on the relevant order form page and on the About page.

4. Price of the Services and payment

4.1. The price of the Services is calculated as follows:

• Coaching. Price = hourly rate × number of hours. Current rate: 1,000 RUB/hour (all service fees included). Minimum — 1 hour, maximum — 20 hours in a single Order.
• Ranked match support. The price is calculated live on the Site by the calculator from the current and target rank, the chosen format (individual/group), the number of Coaches and other parameters. The final price is shown to the Customer before payment.
• Calibration match support. Fixed price — 1,250 RUB per Order.

4.2. All prices are stated in Russian roubles (RUB) and include every applicable payment provider fee. No additional charges are levied on the Customer. Prices shown elsewhere on the Site in another currency are indicative only; the amount actually charged is in roubles.

4.3. The Services are paid for in full at the time the Order is placed, by the following means:

• bank card — Visa / MasterCard / MIR;
• the Faster Payments System (SBP);
• cryptocurrency (USDT, BTC, ETH and other supported assets) via CryptoCloud.

4.4. The Customer's bank card details are never stored by the Contractor — payment goes directly over a secure connection to the acquiring bank.

4.5. The Service is deemed paid for once the Contractor receives payment confirmation from the payment provider.

5. How the Services are provided

5.1. Coaching. Once payment is confirmed, an invitation to the Contractor's Discord server appears in the Customer's account area. When a Coach takes the Order, a separate Discord text channel is created for that Customer–Coach pair, where the session schedule is agreed and the training takes place. The Service is deemed provided once the Coach marks the Order as completed and the Contractor confirms acceptance.

5.2. Match support. Once a Coach takes the Order, the Customer provides the Steam game account credentials required for the Service through a secure form on the Site. The data is stored encrypted (AES-256-GCM) and is available only to the Coach performing the Order. It is deleted once the Order is completed.

5.3. For the group format, the Customer receives an invitation to the Order's private Discord channel to coordinate with the team of Coaches.

5.4. While the Order is being performed, the Coach sends the Customer progress reports (screenshots, written comments) through the Contractor's Telegram bot and/or the account area.

5.5. Delivery times depend on the size of the Order and in-game conditions; estimated times are given to the Customer before payment. The Contractor is not liable for delays caused by circumstances on the Game's side (maintenance, incidents at the rights holder).

5.6. Automatic match tracking. For Orders that involve access to the Customer's Steam account, progress reports are produced automatically. The Contractor uses the Service bot and open data from the Game's public statistics services for this. By accepting the Offer, the Customer consents to:

• adding the Service bot to the friends list of their Steam account — including the Coach accepting a friend request from the Service bot, or sending such a request from the Customer's account while the Service is being provided;
• the Contractor obtaining and storing details of the matches played on the Customer's account while the Services are provided: match id and time, mode, chosen hero, result, in-game statistics and rank;
• displaying that information in the Customer's account area and in the Contractor's Telegram bot.

5.7. The Service bot performs no in-game actions, does not take part in matches and does not change the Customer's account settings; its only function is to obtain the match data listed in clause 5.6. Matches played before a Coach takes the Order and after it is completed are not included in the reports.

5.8. The Customer may remove the Service bot from their friends list at any time; reports will then be delayed or not produced at all, which does not constitute a defect in the Service. The Contractor removes the Service bot from the friends list itself as part of routine clean-up after the Order is completed.

6. Refunds

6.1. The Customer may cancel the Services at any time under Article 32 of Russian Law No. 2300-1 of 7 February 1992 “On Protection of Consumer Rights”.

6.2. Refund terms:

• Before a Coach takes the Order (status “Awaiting a performer”) — 100% of the amount paid is refunded with no deductions.
• After the Order is taken but before the Service actually starts — 100% of the amount paid is refunded less documented organisational costs (creating the Discord channel, verification and the like), capped at 10% of the Order value.
• While the Service is being provided — the amount is refunded less the value of the part actually performed (coaching hours, matches played and so on), at the rates in section 4.
• After the Service is fully provided — no refund is made, except where material defects are confirmed by the parties or by a court.

6.3. A refund request is submitted by the Customer in free form to boostlock@inbox.ru or to Telegram support @boostlock_supp. The request must state the Order number and the refund details (if the refund method differs from the payment method).

6.4. Requests are reviewed within 10 (ten) business days of receipt. The refund is paid within 10 (ten) business days of a positive decision, by the same method used for payment unless the Parties agree otherwise.

6.5. Additional grounds for a refund:

• the Service cannot be provided through the Contractor's fault — 100% refund;
• material defects are found in the Service provided — a full refund or remedy of the defects, at the Customer's choice.

7. Rights and obligations of the Parties

7.1. The Customer undertakes:

• to give the Contractor accurate information when registering and placing an Order;
• to pay for the Services in full and on time;
• to observe ordinary standards of courtesy when communicating with Coaches and support;
• for Services requiring Steam credentials — to make sure the credentials are correct and free of technical restrictions (two-factor authentication, regional blocks and the like), or to report such restrictions to the Contractor in good time;
• not to take actions that disrupt the Site, the Discord server or the Contractor's systems;
• to understand and accept, at their own risk, possible consequences from the Game's rights holder arising from the use of match support Services, and not to bring claims against the Contractor in connection with them.

7.2. The Contractor undertakes:

• to provide the Services using vetted Coaches of an appropriate level;
• to protect the Customer's personal and payment data in accordance with Russian law and the Privacy Policy;
• to store Steam credentials encrypted, disclose them only to the Coach performing the Order and delete them once the Order is completed;
• to keep the Customer informed about the Order through the channels they have chosen;
• to review the Customer's requests and claims within the periods set out in this Offer.

7.3. The Contractor has the right:

• to decline an Order without giving reasons, refunding the amount paid in full;
• to engage Coaches to provide the Services while remaining responsible to the Customer for their quality;
• to change the price of the Services and the terms of this Offer unilaterally — changes are published on the Site and take effect on publication; they do not apply to Orders already paid for;
• to block Customer accounts for gross breach of this Offer, including attempted fraud or chargebacks without lawful grounds.

8. Liability of the Parties

8.1. The Parties are liable for failure to perform, or improper performance of, their obligations under this Offer in accordance with Russian law.

8.2. The Contractor is not liable for:

• acts or decisions of the Game's rights holder in respect of the Customer's account (bans, restrictions), except where they are directly caused by a Coach's culpable actions;
• inability to provide the Services due to force majeure or technical failures on the side of game servers, telecom providers or payment systems;
• the Customer losing access to their account for reasons unconnected with the Contractor's actions.

8.3. The Contractor's aggregate liability for any Order is limited to the value of that Order.

9. Confidentiality and personal data

9.1. Personal data is processed in accordance with Russian Federal Law No. 152-FZ “On Personal Data” and the Privacy Policy published on the Site.

9.2. Steam credentials provided by the Customer for match support Services are treated as confidential information and are not disclosed to third parties, except to the Coach performing the Order.

10. Dispute resolution

10.1. All disputes between the Parties are settled by negotiation. If no agreement is reached, a written claim procedure applies. A written claim is answered within 30 (thirty) calendar days of receipt.

10.2. Failing agreement, the dispute is resolved by the court at the Customer's place of residence, in accordance with Russian consumer protection law.

11. Final provisions

11.1. This Offer takes effect when published on the Site and remains in force until withdrawn by the Contractor.

11.2. The governing law is the substantive and procedural law of the Russian Federation.

11.3. If a court holds any provision of this Offer invalid, the remaining provisions stay in force.

12. Contractor details

• Full name: ИП Вадим Карданов Андреевич
• Status: Individual entrepreneur
• Tax ID (INN): 770475704764
• Registration no. (OGRNIP): 326774600301544
• Registered address: 105120, г. Москва, ул. Нижняя Сыромятническая, д. с25, кв. 11
• Business address: 105120, г. Москва, ул. Нижняя Сыромятническая, д. с25, кв. 11
• Bank: АО АЛЬФА-БАНК
• BIC: 044525593
• Correspondent account: 30101810200000000593
• Settlement account: 40802810402390005344
• Email: boostlock@inbox.ru
• Telegram: @boostlock_supp