Frequently asked questions -

No, they don’t get banned. Blockings occur for players with smurf accounts and a sudden skill gap, which triggers the detection system — this is a separate mechanism, not related to boosting, aimed at eliminating smurfs among pro players. Our boosters play carefully, without any signs of a player switch, so no blocking cases have been recorded for Boostlock clients.

All boosters are picked from the top of the European ladder — not random freelancers. If you are not happy with the result, write to support within 24 hours of the order being completed: we will look into it and, if the booster objectively failed, revisit the order.

If the order hasn't started or fell through on our side, we refund the full amount. If part of the work is done, the refund is calculated pro rata for the remaining part. All refunds are handled by the same support channel where the order was placed.

The credentials are encrypted (AES-256-GCM) and become visible only to the booster who took your specific order. Access is deleted once the order is complete. Steam Guard is confirmed in one click — the account's email is never passed to the booster. If you would rather not share the password at all, choose the passwordless QR login (details in the question below).

A booster picks the order up within about 15 minutes of payment on average. The rest depends on the scope (rank → rank, calibration, game grind) — the current estimate is shown in the calculator before payment.

SBP, bank card and cryptocurrency — with no hidden fees on top of the amount the calculator shows.

Boosting — a booster raises your current rank by playing for you. Calibration — calibration matches are played for you so you don't start from a lowered rank. Coaching — an experienced player reviews your mistakes and replays without touching the account: you play yourself, with guidance.

Ranked in Deadlock unlocks only after a certain number of games in the standard mode — 60 games overall, plus 15 wins on each of three specific heroes. Below that threshold ranked is simply unavailable. The «60-game grind» and the «per-hero grind» — we play that through for you, so you get into ranked instead of spending dozens of hours in casual.

Yes. For orders where the booster plays on your account (boost, calibration, grind) the form has a “Log in without a password — via QR” checkbox. Nobody receives your login or password, which is why a mobile Steam Guard authenticator is required. In a group (duo) order and in coaching you play yourself — there is no need to log in to the account at all. How it works: 1. When placing the order, tick “Log in without a password — via QR”. You do not enter a login or password — the booster sees that no credentials were provided, plus instructions on how to log in. 2. Once a booster takes the order, keep your phone with the Steam app at hand. 3. The booster opens QR login in their Steam client and sends the code to the order chat (Profile → “Chat”). 4. In the Steam app open Steam Guard → “Scan QR”, point the camera at the code and confirm the login. The QR is valid for 10 minutes — if you missed it, ask the booster to send a new one. 5. Press “Login confirmed” in the chat — the QR is deleted immediately. It would not linger anyway: it is deleted after 10 minutes and when the booster hands the order in. 6. When the work is done, open the Steam Guard settings in the Steam app and press “Sign out on all devices” — this ends the booster's session on your account. Important: the QR is a key to your account. Confirm only the code your own booster sent in your order chat and never forward it. If you do not have the mobile Steam Guard, choose the login and password option.

Via Telegram — usually within a few minutes during working hours. Order status and progress reports also arrive automatically, you don't have to ask.